Frequently Asked Questions

Registration

I forgot my password
What if my email address is already registered?

Subscriptions

How do I subscribe to Elite Soccer?
When will my subscription start?
I am not receiving my copy of the digital magazine
How do I renew my subscription?
How do I cancel my subscription?

Email newsletter

Books & DVDs

How will my ebook be delivered?
How will my printed book or DVD be delivered?

Content

Can I share my subscription content with other coaches?

Personal information

How do I update my contact and payment details?

I no longer wish to receive email from Elite Soccer

Help

My question is not answered and I still need help

Registration

I forgot my password

To reset your password use the Password Reminder link on the log in page.

I get an error message saying my email address is already registered?

Try the Password Reminder link on the log in page and if this doesn’t work get in touch at customerservices@greenstarmedia.net and we’ll be happy to help.

Subscriptions

How do I subscribe to Elite Soccer?

You can subscribe here.

When will my subscription start?

We’ll start your subscription as soon as your order is processed and payment successfully received, normally in less than a minute.  You’ll be able to access all new and archived content online instantly. Just log in whenever you need some coaching material. New sessions are added to the home page under ‘latest activities’.

I am not receiving my copy of the digital magazine

The PDF magazine is sent on the last Wednesday of the month to the email address you subscribed with. If you are not receiving it please contact us.

How do I renew my subscription?

Most subscriptions renew automatically, a process you signed up to upon subscribing, which means that when your subscription ends, you need do nothing.   Your credit card, bank account or PayPal account will be automatically charged for the next subscription period, unless you choose to cancel.

Subscription periods vary between 1, 3, 6 and 12 months (and even 2 and 3 years), and depend on the selection you made when you initially purchased.

If your payment is declined by your credit card, bank or PayPal account, possibly because the card expiry date is old, we will get in touch for your updated payment details to ensure you do not suffer a gap in service.

How do I cancel my subscription?

No problem, just drop an email to customerservices@greenstarmedia.net.

You can also manage your subscription in your account area on the website – just log in and visit your account area for more details. If you subscribe using PayPal then you need to cancel the recurring renewal payment profile in your PayPal account to avoid future charges.

You can view our terms and conditions HERE.

We’ll be sorry to see you go.

Email newsletter

Books & DVDs

When will my ebook be delivered?

As soon as we receive your order and your payment is successfully processed you will get a confirmation page and email with a link to download your purchase.  If you are a book buyer and registered for an account on the website, you’ll also be able to download your ebook from your account area on this site.

When will my printed book or DVD be delivered?

Hard copy books and DVDs are sent to you using national and international postal services.  For UK delivery, the longest time it should take is up to 9 days to receive your copy, Europe 14 days, rest of world 18 days.  In most cases you should receive your copy long before this, however in some cases our deliveries will be subject to Customs and Excise checks and unfortunately may be slightly delayed.

Content

Can I share my subscription content with other coaches?

If you wish to share drills, session plans or other articles with the coaches at your club – no problem, just get in touch at customerservices@greenstarmedia.net to upgrade your subscription to a club licence.  That will give all coaches at your club, that you provide email addresses for, unlimited access.

Personal information

How do I update my contact and payment details?

If you are registered to the website, log in with your email address and password and click on My Account.  You can use the tabs here to update your information.

I no longer wish to receive email from Elite Soccer

To update your email preferences please use the unsubscribe link at the bottom of the email we sent to you.

Help

My question is not answered and I still need help

Apologies for the inconvenience. Please get in touch at customerservices@greenstarmedia.net and we’ll be happy to help you.

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