Frequently Asked Questions
I forgot my password
To reset your password use the Password Reminder link on the log in page.
I get an error message saying my email address is already registered?
Try the Password Reminder link on the log in page and if this doesn’t work get in touch at email@example.com and we’ll be happy to help.
How do I subscribe to Elite Soccer?
You can subscribe here.
When will my subscription start?
We’ll start your subscription as soon as your order is processed and payment successfully received, normally in less than a minute. You’ll be able to access all new and archived content online instantly. Just log in whenever you need some coaching material. New sessions are added to the home page under ‘latest activities’.
Any free gifts provided with your subscription are added to your account area on the website – Just log in and go to ‘my account’, then click ‘downloads’.
I am not receiving my copy of the digital magazine
The PDF magazine is sent on the last Wednesday of the month to the email address you subscribed with. If you are not receiving it, or lost and issue please email firstname.lastname@example.org
How do I renew my subscription?
Subscriptions are renewed automatically, a process you signed up to upon subscribing, which means that when your subscription ends, you need do nothing. Your credit card, bank account or PayPal account will be automatically charged for the next subscription period, unless you choose to cancel.
Subscription periods vary between 1, 6 and 12 months and depend on the selection you made when you initially purchased.
If your payment is declined by your credit card, bank or PayPal account, possibly because the card expiry date is old, we will get in touch for your updated payment details to ensure you do not suffer a gap in service. PayPal email you directly if a recurring payment fails.
How do I cancel my subscription?
No problem, just drop an email to email@example.com.
You can also manage your subscription in your account area on the website – just log in and visit your account area for more details. If you subscribe using PayPal then you need to cancel the recurring renewal payment profile by logging in to your PayPal account to avoid future charges.
You can view our terms and conditions HERE.
We’ll be sorry to see you go, but would welcome some feedback as to why you wish to cancel.
Books & DVDs
When will my ebook be delivered?
As soon as we receive your order and your payment is successfully processed you will get a confirmation page and email with a link to download your purchase. If you are a book buyer and registered for an account on the website, you’ll also be able to download your ebook from your account area on this site.
When will my printed book or DVD be delivered?
Hard copy books and DVDs are sent to you using national and international postal services. For UK delivery, the longest time it should take is up to 5-7 days to receive your copy, Europe 14-16 days, rest of world 18-20 days. In most cases you should receive your copy long before this, however in some cases our deliveries will be subject to Customs and Excise checks and unfortunately may be slightly delayed.
Can I share my subscription content with other coaches?
If you wish to share drills, session plans or other articles with the coaches at your club – no problem, just get in touch at firstname.lastname@example.org to upgrade your subscription to a club licence. That will give all coaches at your club, that you provide email addresses for, unlimited access.
How do I update my contact and payment details?
If you are registered to the website, log in with your email address and password and click on My Account. You can use the tabs here to update your information.
I no longer wish to receive emails from Elite Soccer
To update your email preferences please use the unsubscribe link at the bottom of the emails we send to you, or send your request to email@example.com
Please note that unsubscribing from our free newsletter and marketing emails will not cancel a subscription that you pay for, you would have to email us, or visit your account area.
My question is not answered and I still need help
Apologies for the inconvenience. Please get in touch at firstname.lastname@example.org and we’ll be happy to help you.